Terms and Conditions for escapetime.in

1. Introduction
Welcome to escapetime.in (“Escape Time”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website.

2. Acceptance of Terms
Your continued use of escapetime.in indicates your acceptance of these Terms. We reserve the right to modify these Terms at any time; any changes will be posted on this page, and your continued use constitutes acceptance of the updated Terms.

3. Payment Terms
All payments made on escapetime.in are processed through our designated payment gateway provider. By making a purchase, you agree to the payment terms set by both escapetime.in and the payment gateway provider, including any applicable fees, taxes, and surcharges.

4. Intellectual Property
All content, including text, graphics, logos, and images on escapetime.in, are the property of Escape Time or its content suppliers and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

5. Limitation of Liability
Our website and services are provided “as is” without any warranties, either express or implied. Escape Time is not liable for any direct, indirect, incidental, or consequential damages arising out of your use or inability to use our website or services.

6. Contact Information
For any questions regarding these Terms, please contact us at zain@zonahentertainment.com

Refund Policy

1. Eligibility for Refunds
Escape Time strives to provide services that meet your expectations. If you are unsatisfied with your purchase, please review the conditions below to determine your eligibility for a refund.

2. Refund Conditions

• Refunds will be considered if the service or product does not match the description provided.
• Refund requests must be submitted within 10 days of purchase.
• Digital products or services may be subject to different refund terms as noted on the specific product page.

3. Process for Refunds

• To request a refund, please contact our support team at zain@zonahentertainment.com with your order details and the reason for your refund request.
• Approved refunds will be processed within 10 business days, and the funds will be returned via the original payment method.

4. Non-Refundable Items
Certain products or services, are non-refundable. Please ensure you review the product page before purchase.

Cancellation Policy

1. Cancellation of Orders

• Orders can be canceled if the request is made within 2 hours of booking
• Once a service has commenced or a digital product has been accessed or downloaded, cancellations may not be permitted.

2. Cancellation Process

• To cancel an order, please contact our customer service team at 04049170077 with your order details.
• Cancellation requests will be processed as quickly as possible, and any applicable cancellation fees will be communicated during the process.

3. Special Cases

• For recurring subscriptions, you can cancel your subscription at any time by accessing your account settings. Please note that cancellation may take effect from the next billing cycle.
• For cancellations due to service issues, please refer to our Refund Policy for potential refunds.

Privacy Policy

What information do we collect?

• Personal Information: When you make a booking or purchase tickets, we collect your name, email address, phone number, and payment information (securely through a trusted payment gateway).
• Website Usage: We may collect information about your visit to our website, such as the pages you access, the device you’re using, your IP address, and browser information. This information is used to improve website functionality and user experience.
• Photos and Videos: With your consent, we may capture photos or videos of your team’s escape room experience for promotional purposes. You will have the opportunity to opt out of this before your game begins.

How do we use your information?

• Fulfill Bookings and Orders: We use your information to confirm your booking, send you game reminders, and process your payment.
• Enhance Your Experience: We may use your information to personalize your website experience and send you relevant updates and offers.
• Improve Our Services: We may use your information to analyze website traffic and user behavior to improve our website and game experiences.
• Marketing and Promotions: With your consent, we may use your information to send you promotional emails and offers about our escape rooms and other services.

How do we protect your information?

• We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
• We only share your information with trusted third-party partners who help us operate our website and escape rooms, such as payment processors and booking platforms. These partners are required to protect your information in accordance with our Privacy Policy and applicable laws.
• We will never sell or share your personal information with any third party for marketing purposes without your explicit consent.

Your choices and rights:

• You have the right to access, update, or delete your personal information at any time. You can do this by contacting us through the email address provided below.
• You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email footer.
• You can choose to opt out of having your photos or videos taken during your escape room experience.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.